Exemplary after sales service

We employed this family run business to supply and fit three vertical blinds 7 years ago. Last month one of them sagged and I could not refix it.  After some effort I gave up then wondered if Aquarius Blinds were still extant.  I hopefully rang them and was answered by Andrew who immediately remembered me and I told him my predicament mentioning that his very able son Rhys did the original job. Leave it with me was his reply.

That afternoon I answered my door to a very tall gentleman who said “hello Aquarius blinds” , it was Rhys, Andrew’s son. He departed 20 minutes later having put the blind in order.

This is what I called exemplary after sales service !

We are delighted with our awning installed

We are delighted with our awning installed yesterday. We ate lunch & supper under it – an extra room! We love the colour of the fabric and cassette – all blends nicely with the old bricks. Also it’s surprisingly discreet when closed.

We want to thank you for the great service you provided. Andrew in the first instance; Reiss who spent time discussing the options with us; Abi for keeping us informed of delivery progress; Christian & Joe who were most pleasant, hot on health & safety & efficient. Also very clear explaining how it all works and how to maintain it. We are sure also there were others behind the scenes involved.

We know you have installed several in this road – I will post a recommendation on our Road Whats App and offer neighbours to come and see it.

Thank you all!

Our Markilux Awnings

Our Markilux awnings plus other blinds were all professionally installed, today. The team arrived on time, were very friendly, knowledgeable, and clean and tidy.

My wife and I want to record our sincere thanks to you and all your staff, our expectations were truly exceeded.

The awning is up and looking great!

I just wanted to pass on my thanks to you and all your team — I’ve been so impressed by everyone’s attention to detail and care, every step of the way.

Our house was an enormous renovation project, and I can say that nobody I’ve worked with on any aspect of it has shown the patience, skill and pride in what they do as Aquarius have. It’s very unusual to come across — and very, very nice! I’ll be recommending you loudly!

they were so calm and efficient

Before buying I had loads of questions which I emailed to Aquarius, they answered promptly and when I finally got round to getting them to measure the side office and the snug they had an early evening slot so it was not too inconvenient. The prices were not as cheap as ordering from the internet, but it did mean I did not have to nag a tired husband to fit them (still waiting for Hubby to do the spare room) ordering was easy and small snag (blind for downstairs loo missing top fitting) was fixed the next day.

What made me add this comment was that they were so calm and efficient, something I thought was missing from London tradesmen.

I was really impressed

Just a quick letter, we ordered all the roman blinds for my house from you, the beginning of March and wanted to let you know they all fitted perfectly except the kitchen one which you know about. I was really impressed with how your company reacted when we weren’t 100% happy and the efforts you made to get it right, I suppose that is how you know which are the good guys, I am more than happy for this email to go on your website and you to use me as a testimonial – reference because this is the second time we have used AQ and each time we are getting what we feel is real value for money. I couldn’t get in touch any sooner as I’ve only just got back for the US.

you did us proud

Doing up a home sounded like such an adventure to us when we started our project. We quickly learned that the number of options and decisions that are involved can make the design project overly complicated and burdensome. Still we did not want something ordinary and so we relied on Aquarius’ expertise to research our options and focus the suggestions on those that were most appropriate for our home and lifestyle, saving us much time and energy and making the process more enjoyable for us. We chose roman blinds from a fabric in your showroom, although the windows were quick large they look so elegant in cream and really set off our pictures as was intended, we were worried about staining and snagging when you use them often, but three weeks later they are good as new. This long and window email is really just a big thank you for putting up with two American amateur interior designers, you did us proud and we will recommend you to all our friends, once we have the rest of house finished.

They are a truly professional company

I have been a customer of Aquarius for seven years now and during that time I have had many other companies try to get our business. I would not consider changing. My company managed twelve office blocks in central London and Aquarius Blinds have supplied all of the window shades and blinds for all of them. Every time they are competitive (we get three quotes) and efficient. I have no problem with allowing them access over the weekend to any of the units, knowing full well that nothing will be touched and that I will receive a few thank you emails in the morning. They are a truly professional company and I am happy to be offered as a reference. Incidentally they did the awnings at my daughters school.

will definitely buy from you again

Hi Andrew just giving you a bit of feedback on your blinds, Mitch put these up yesterday no problems at all in fact I am well impressed with them, perfectly finishes off the bedroom really well will definitely buy from you again in the future once I finish decorating.

I found your fitter…extremely helpful

I found your fitter, Steven (Stefan?), extremely helpful when he came to my house to measure for fitting and also when choosing the fabrics I preferred. When it came to fitting he arrived on time and completed the job with no mess whatsoever. My only niggle is that we had to leave for half and hour at 11.00 (when I was waiting to go out), however can’t really complain as I was only going to Tescos.

they look amazing as they are made to fit perfectly

AQ just fitted some blinds at my home and they look amazing as they are made to fit perfectly. Keeps the sun out but still lets enough light through to brighten the room. red was right after all, many thanks! Kerry W.

thank you again

I will be telling as many friends, family and anyone else who will listen, to get their blinds in Mitcham, from you ,thank you again ,you will hear from me very soon with more orders. Yours, Allison

I have had excellent service

I have had excellent service from Aquarius awnings, we now have shades!

It was an excellent service you provided

We have now received the replacement valance for our awning and they put it up so thanks ever so much for all your help. It was an excellent service you provided and very much appreciated.

Excellent people to deal with

Excellent people to deal with. We will refer possible customers to them. Thank!!!!!!! Cheryl Matthews

what a fantastic job you did

I am just writing to say what a fantastic job you did our my new nursery blinds and your tolerance of a hormonal and very pregnant women!!

you have really made a difference

I would just like to thank you for fitting my new venetian blinds in our living room, you have really made a difference and your fitters did not even stop for tea!! Sam and Gavin

I would recommend Andrew in an instant

I have used his company several times since. I would recommend Andrew in an instant. Mrs Mcdonald

I am most impressed by the speed of delivery

Everything appears in order and will advise you of any faults when the awning is being used, weather permitting. I am most impressed by the speed of delivery and will have no hesitation in recommending your company to friends if the are seeking shade in the summer or perhaps something to keep the rain off – Karen and Paul

Communication and honesty is head and shoulders above everyone!

I thought I would just drop you a mail to say that of everything we have purchased from Aquarius this year. Communication and honesty is head and shoulders above everyone! Sorry forgot that the price was less than making the blue blinds three years ago in fabric which was not half as nice as yours. A really big thanks. Have a nice Christmas and a great New Year.

we are pleased with the whole job

The old ugly vertical blinds that just collected dust have gone!! And the new blinds are in, thank you for your patience with us as we rarely can decide on anything and colours are a bit of a nightmare for us…. they have really transformed the room ?it now looks really clean and fresh. Wanted to put these comments in a email because we are pleased with the whole job from start to finish and that is rare in this day and age

Cost effective, quality product

Cost effective, quality product and for once in my life we can pull down the blinds and chill. Pete S.

he came, he measured, he fitted all in a single week

Aquarius will change your opinion on British workers, he came, he measured, he fitted all in a single week. We now have children who sleep later due to blackouts that cover the window and do not let in the dawn-light. We will remember to get the shutters for the front room ordered before May (promise). Mrs Johnson

We would always use Aquarius blinds now

A big thank you to Andrew and Reece for all of their advice and help, we are most grateful.  Our patio awning and Venetian blinds for the house are fab u Lous !  We are so pleased with both.  From start to finish the quality of the product, friendly, knowledgeable advice received,  professional approach, quality of product and value for money are on all counts fantastic.  We would always use Aquarius blinds now for relevant work on our home and have passed Andrews name onto friends without hesitation for similar work to be done on their properties. Many thanks to Andrew and team @ Aquarious blinds.

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